A person, not a queue
The desk is staffed around the clock from Sunday evening to Friday close by people who trade on the same platform you do. Median first response on chat is under ninety seconds.
Telephone
Head office
FBGM24 Global Markets Ltd, Level 12, Marina Financial Quarter, Abu Dhabi Global Market Square, Al Maryah Island, Abu Dhabi, UAE. Visits by appointment.
What to expect, by channel
Targets are measured monthly and published alongside execution statistics. Complaints follow a separate, regulated process described in the Customer Agreement.
- Live chat, first response
- < 90 seconds
- Telephone, answer time
- < 60 seconds
- Email, full reply
- 1 business day
- Complaint acknowledgement
- 1 business day
- Complaint final response
- 15 business days
- Languages
- EN · FR · DE · ES · IT · AR · PT
- Desk hours
- Sun 22:00 – Fri 22:00 UTC
Before you write
How do I reach FBGM24 support?
By live chat in the platform, by telephone on +44 20 3695 1240, or by email to support@fbgm24.com. The desk is open 24 hours a day from Sunday 22:00 UTC to Friday 22:00 UTC.
Which languages does the desk speak?
English, French, German, Spanish, Italian, Arabic and Portuguese.
How do I make a formal complaint?
Email complaints@fbgm24.com or write to the head office. Complaints are acknowledged within one business day and answered in full within fifteen business days. If you are not satisfied, you may refer the matter to the independent dispute-resolution body named in the Customer Agreement.
Can I visit the office?
Yes, by appointment. Email support@fbgm24.com with a proposed date and the desk will confirm.